FAQs

Where are you located?

We are located on a rural property, on the outskirts of Calgary, Alberta, Canada.

Is online ordering safe? 

All payment methods are handled by Shopify and Paypal, we are never revealed any of your credit card, or other financial information. 

We value your privacy and frequently opt out of participating into selling or advertising platforms if we are required to surrender customer information. Besides a system generated promotional discount email and the necessary order communication we do not clutter your mail box with daily news and promotions. We prefer to  leave the quality of our products to speak for themselves and to not apply pushy marketing tactics.

To read more about the steps we take to ensure the safety and privacy of your online shopping experience, please read our privacy policy.

Do you accept international or PO Box orders?

We offer a worldwide shipping.

Being a Canadian rural residents ourselves we fully understand the current challenges with PO box addresses. Your PO box address would be accepted at Foothills Naturals, as we are proud to offer the most affordable delivery options to all who are residing in the most remote corners of our country.

Our free shipping policies are also applied to all addresses within North America regardless of how remote your location is.

Do you provide a tracking number for my order?

Yes, all orders receive tracking number.

Are the pictures of your herbs, spices and loose leaf teas indicative of what i will receive?

While all herb, spice and loose leaf tea photos were taken of products from our warehouse, please keep in mind that these are natural products, and colours and cuts can vary from lot to lot. We take care to update the pictures when the product appearance changes significantly.

What is the shelf life of the herbs and spices?

Herbs and spices generally don't spoil, they simply loose their potency over time. How the herbs are stored will play a role in how long they retain their potency. If stored in airtight container, such as glass jars, or our resealable bag, and kept in a cool, dark, dry place, whole herbs and spices last 3-4 years. We do provide a  "best by" date on the package which is typically more than 2 years in the future.

Our resealable bags are made from a high barrier material which helps protect the contents from exposure, and preserve freshness, aroma and potency.

Where can I see Foothills Naturals's organic and kosher certificate?

For our most up-to-date certificates please send us an email and we will provide you with a copy of our certificate.

Are your products ethically sourced?

We make every effort possible to ethical sourcing and supporting communities from see to shelf.

Do you test for pathogens and heavy metals?

Every product we sell is tested for pathogens and heavy metals here in Canada. Only products in compliance with Health Canada's and CFIA's requirements for cleanliness are used in our products.